After Sales Service
We closely monitor our Customers all over the world, thanks to our Service Engineers located in our HQ and in our subsidiaries.
After Sales Support
Our Team is ready to support you with an extensive Service Package in order to help you and your staff to maintain the best efficiency for your packaging systems.
Cama Academy
Continuous and professional training secures your machine investment by utilizing our extensive resources: Training Room, Training On The Job, Tailor-made Courses.
Size Parts and Modernization
Whenever you need a machine upgrade in order to meet your changing requirements.
AFTER SALES SERVICE
We closely monitor our Customers all over the world, thanks to our Service Engineers located in our HQ and in our subsidiaries.
COMMISSIONING ENGINEERING
Senior factory engineers supervise the construction process and the “start-up” of the system, ensuring the customer an experienced technical and operational interface.
AFTER SALES AND TELESERVICE
Cama service programs are based on:
HIGHLY QUALIFIED PERSONNEL
A team of qualified Commissioning Engineers are responsible to follow and coordinate all project phases, from initial mechanical assembly of the equipment to final commissioning at customers’ sites, thereby ensuring a single operational and technical interface.
ON SITE SERVICE
Efficient “on site” worldwide technical service.
TELESERVICE
By means of a “teleservice” connection, our highly competent electronic engineers are capable of remotely addressing and solving various software and hardware issues.
AFTER SALES SUPPORT
Our Team is ready to support you with an extensive Service Package in order to help you and your staff to maintain the best efficiency for your packaging systems. The Cama Service provides a high added value above the normal supply of spare parts and after sales service.
SPARE PARTS
Easy and quick identification and order.
SIZE PARTS AND MODERNIZATION
Whenever you need a machine upgrade in order to meet new marketing needs, our specialists will provide you with the needed information and parts to package new formats and/or to handle new products.
CUSTOMISED MANUALS
Following machine commissioning, each Customer is provided with a customized digital and hard copy manual, tailored to the specific machine.
CAMA ACADEMY
Continuous and professional training secures your machine investment by utilizing our extensive resources: Training Rooms, Training On The Job, Tailor-made Courses.
CAMA ACADEMY
Cama Academy supports customers with multilingual technical courses tailored to suit your personnel’s operating requirements. The comprehensive training program – for operators and maintenance personnel, technical support personnel and supervisors – provides step-by-step introductory courses, training at your facility, classroom training at Cama, and customized seminars for complex packaging lines.
The Cama approach is focused on the 4Ms improvement policy to achieve both lean and efficient production systems:
- MAN – Regular training maintains a constant level of knowledge and maximizes line efficiency.
- MACHINE – In depth knowledge of your equipment is essential for the highest performance.
- MATERIALS – Assistance to the packaging development, cardboard selection and improvement.
- METHOD – Training methods providing consistent delivery of knowledge and training across work groups.
A Modular Structure, to suit your requirements: Cama Academy Added Value:
- Modular training
- Courses and seminars tailored to your needs
- Increased line efficiency through regular training
- Machine available onsite for training
- Requirements assessments
- Cama approved qualification
