In line with our philosophy of "Customer satisfaction", Cama is committed to the continuous improvement of its After Sales Service. Our goal is to provide customers with added value service products to integrate and support our current spare parts and after sales activity.
Cama service programs are designed in partnership with our customers to meet their specific needs and are based on:
After Sales Service
Highly qualified personnel
- Solid knowledge of Cama machinery range thanks to periodical
training on all Cama machines and applications in different sectors (e.g.
bakery, confectionery, ice creams, dairy etc.);
- Qualified and proven “hands on” experience, continuously
upgraded with constant training;
- A team of qualified Commissioning Engineers takes care
of following and coordinating all project phases, from the initial mechanical
assembly of the equipment to its final commissioning at customers’ site,
thus ensuring a sole and common operational and technical interface;
Preventive maintenance
We offer customized "preventive maintenance packages",
in relation to specific requirements of our customers.
On site service
In line with Cama’s partnership spirit, we provide
constant training to our agents’ technical personnel,
so as to guarantee a fast and efficient “on site” technical
service to our customers .
Teleservice
By means of a “teleservice” connection,
our highly competent electronic engineers are capable
of addressing and solving various software and hardware
issues and problems.
Spare Parts
Spare parts can be easily and promptly sourced and identified,
thanks to specific spare parts lists and manuals, reflecting
machines “as built” and to our internal advanced
System Integration Management.
Training
Appropriate training on Cama equipment addressed to customers’ technical
and operative personnel is a key factor in optimizing
productivity and maximizing benefits.
That's why Cama offers its customer an ample range of
training sessions:
Operators’ training
Training on the job
First level training for personnel who have no prior experience
in maintenance of Cama lines and equipment.
Mechanical engineers’ training
Training on the job
First level training for personnel with prior experience
in maintenance of Cama lines and equipment.
Mechanical and electrical engineers’ training
Classroom training
Cama can provide classroom training sessions to groups
of engineers, with the purpose of a deeper mechanical and electronic
knowledge of Cama lines and equipment.
Packaging training
Classroom training
Thanks to its experience and know-how in Packaging Design
Assistance and cardboard packaging technology, Cama can organize classroom
training sessions on carton packaging: a better knowledge on packaging
does help in optimizing productivity of packaging lines.
